The company who make that much money it doesn't need to care about its customers .. they have that many products I’d what you want you can’t collect but some you can’t. You can have half an order but not all

When you contact them they tell you that too. We’re so good we can pick and choose who gets stock and who doenst.

There were too many business a few years ago who had that view

Woolworths
BHS
Debs and HOF (now lost the plot)
mother care
CA.. the list continues.

Glad you have that many customers you can pass off loads more

Th response

I hope you are well and thank you for taking the time to advise Mr Wilkinson of your recent shopping experience and product availability. Mr Wilkinson has read your correspondence and has forwarded your case to me for review and further investigation.

It is never our intention to not supply products to our customers and the website will show what is available for home delivery or click and collect in our stores. Due to the vast range of products we stock, some products may only be available online or in our stores which is why the website will confirm before an order is placed. It is with apologies that we currently do not offer inter-store transfers.

Your custom is of course very important to us and I will ensure your feedback is passed on for any future changes which may be considered.

Again, many apologies and thank you for bringing this to our attention.

Kind regards,
Michelle

M A
Customer care