Hi Julie, we're truly very sorry to hear that you have experienced this. Animal welfare is our number one priority and we take these matters very seriously. We've tried to locate your communication with our Trust & Safety team with your Trustpilot account-name but weren't able to. Therefore, at this point, we're unable to provide you with any further information on the action taken. We would highly recommend you reach out to us via support@pets4homes.co.uk and provide us with evidence of this case (if you had not done this already) and ask which action has been taken. They will be happy to provide you with any further information - have a lovely day!