I received a damaged table from this company and had to go back and forth. It was supposed to be collected on 22nd Dec but nobody showed up. I reported to Amazon and then someone turned up the next day as it had not been booked so was a lie. The item was picked up, I took photo evidence and took a photo of the driver's phone and the tracking details showed it had been picked up. I contacted Amazon immediately and they also sent an email. I phoned Amazon today and they said that this company is saying lies that it hasn't been picked up but they provided the Yodel pick-up and the tracking details so I have all the proof. Finally, Amazon has taken action and has said they will suspend their account. What a nightmare this place is!