Also given a 2 hour delivery slot. Stayed in on a precious holiday day for this. Latest time was 4.50pm. Checked tracking and realised there was a live tracker. The delivery driver was showing a mile down the road. He didn't arrive. As soon as the delivery slot time had passed the live tracking disappeared.
No one responds to their live chat. Phone line is automated. Only possible contact is email. They claim to answer within 6 hours. But they're not going to do that at 5pm when they're closing up.
I'm really frustrated and disappointed. The item is LARGE. I dont expect my neighbours to want to take it on my behalf another day. As I write I've got no idea what is happening with my item. They stop delivering at 6pm so hes not coming now. No updates or apologies