They say "Our sellers are committed to the highest customer service levels, and should respond to your enquiry within three working days."

I say. "The above is absolutely NOT TRUE in my case. I waited more than three working days to raise an urgent problem with a seller, and when I did eventually hear from the seller they were rude".

I WOULD NOT recommend buying here. In my experience there are much better options. I felt like I was belittled by the seller and felt they were ignorant.