Review of Vodafone UK


Rated 1 out of 5 stars

Do not bother with the call centre!

The call centre based overseas is so utterly pathetic it beggars belief.
Literally such utterly useless call centre support.
I explain that I followed the instructions on Vodafone website to activate WiFi calling on my Samsung S22 Ultra and that the setting doesn't exist there as shown on website.
20 minutes of pointless questions, put on hold 3 times for 3 -5 minutes each time. Guess what he sends me...
A text to the link on the website that I told him I had gone to 20 minutes earlier and that the setting as shown doesn't exist.
In short... I tell him the problem and 20 minutes later I have to tell him the same thing all over again!!!
Jeez!!!

November 3, 2022
Unprompted review

Reply from Vodafone UK

Hi there,

It’s disappointing to hear of your recent experience when calling us, if you do still require help concerning your Wi-Fi calling, please come and speak to us on social media at www.facebook.com/vodafoneUK or via Twitter @VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

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