Thank you for your message and we are sorry to hear that your lesson did not take place.

So that we can resolve this for you as soon as possible, please raise a dispute against this lesson via your account homepage.

To raise a dispute please go to your account homepage and then select the flag icon shown next to the lesson in question.

As soon as we have confirmed the lesson did not take place a full refund will be issued to you.

Should you have any further questions please do not hesitate to get in touch.

Kind regards

The Verbalplanet Team.