I was meant to receive a table for my mother for Xmas on Friday, Dec 9th after ordering on Nov 29th. By Friday afternoon I'd received no update. I phoned 4 or 5 times always starting at customer 46 and cutting out by 19 so on hold for over 30 mins each time before being cut off. I phoned their Enfield store and another and rings for ages and then cuts out. I came on Trustpilot and found tons of negative reviews so realised I'd been scammed. On the order, it said a logistics company it was being sent by, but had no contact number and when I emailed them it said they didn't exist. It was only after I left a negative review on Trustpilot that I was contacted, and they said that they would arrange delivery. I received the table Saturday after I put pressure on only sending it out the day, I was meant to receive it, in a complete state, damaged with chunks missing from it and no paperwork, returns forms or any documentation, just bags of screws. I phoned straight away and was on hold for 2 and a half hours. Eventually, I spoke to a call centre in the Philippines, and she kept saying to me she couldn't hear me, fobbed me off, and hung up on me. I've sent emails since and no resolution. There are Facebook pages dedicated to this scammer company too. I have since reported to trading standards and will continue to make complaints and leave negative reviews everywhere until I am refunded. I feel this company should be reported for fraud as they are ripping people off. This table was a gift and I can't afford to shell out for 2, cost of living crisis?? and they are ripping people off. They have stores and nobody answers the phones there either, this company needs to be closed down. I will not give up on getting my refund from the pile of crap they sent me and all the fake phone numbers, and fake delivery company. They are a disgrace


They lied about the table being sent

Wed, 30 Nov at 07:53

Your order has been dispatched

Good news! The following products have been dispatched and handed to https: // ihlogistics.co.uk for delivery.
If you need to make a return, please see your options and some guidance on our returns page
The Range hello. @therange.co.uk
To:
Wed, 30 Nov at 07:53

Your order has been dispatched

Hello

Good news! The following products have been dispatched and handed to https :// ihlogistics.co.uk for delivery.
If you need to make a return, please see your options and some guidance on our returns page

Order Details

Order Date: 29th Nov 2022

Order Number: W12166237-1M-V


Delivery Address

xxxx


ITEMS DISPATCHED
Free Delivery

Estimated Delivery: Friday 9th December


Item Quantity Price
Reclaimed Boat Side Table - Multicolour 1 £129.00
When I chased up on Friday, calling multiple times always started off as customer number 46, and then it cuts out at number 19 after 30 mins hold each time. I looked up IH logistics and emailed them

MAILER-DAEMON@ yahoo.com mailer-daemon@. yahoo.com
To:
xxxx

Fri, 9 Dec at 12:04

Sorry, we were unable to deliver your message to the following address.

info@. ihlogistic.co.uk>:
No mx record found for domain=ihlogistic.co.uk

---------- Forwarded message ----------
Hello

What is the tracking number for this? It's meant to be delivered today?

Your order has been dispatched

Hello

Good news! The following products have been dispatched and handed to https://. ihlogistics.co.uk for delivery.
If you need to make a return, please see your options and some guidance on our returns page

Order Details

Order Date: 29th Nov 2022

Order Number: W12166237-1M-V

Delivery Address

xxxxxx

ITEMS DISPATCHED
Free Delivery

Estimated Delivery: Friday 9th December



Item Quantity Price
Reclaimed Boat Side Table - Multicolour 1 £129.00




Don't dispose of the packaging your order is delivered in, before checking your product(s). If there is a rare need for us to collect your goods, they will need to be repackaged for the courier.





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After my complaint on Trustpilot - I suddenly get a message that it was being sent out by Yodel which means the above details are fraudulent except they send me the biggest load of broken tat. There are thousands of complaints on other reviews sites and Facebook, they are complete scammers. I have been reporting to every authority going and will not stop until I am refunded, they are daylight robbers.