I ordered a cd unit for £349 in the store, which was delivered to me very promptly. I was extremely impressed, as I was expecting to have to collect it myself, which would have been rather inconvenient.

My only (minor) quibble is, I really wanted a unit with a headphone socket in the front, which my old unit had. The young lady serving me said the cd players did not have separate headphone sockets, you had to plug headphones into the amp. I accepted this, but on checking on line at home, I found that one of the other models did actually have a separate headphone socket.

I therefore phoned the store and a very helpful gentleman happily changed the order to the other model, which was exactly the same price. This was again a pleasant surprise, as I had feared it might involve a lot of complicated messing about and delay, but it was very straightforward. The alternative model duly arrived the following morning, as per the original arrangement.

Overall I am extremely happy with Richer Sounds' service, flexibility and co-operativeness. I can't think of anywhere else where I could have bought what I wanted, and with such quick efficiency and no fuss.