Ordering a simple process and I like the addition of paying a small fee to replace the blind if you got your measurements wrong, we didn't fortunately. Communication was spot on and eventual delivery was earlier than initially indicated. Fitting instructions were intuitive however, we've fitted many of these venetian blinds so didn't really need them. The fit was 'spot on', which not only compliments our measurements, but also their manufacturing process. Due to the blind being fitted inside a recess and, because of tiles part up the recess, we used a packer inside both the end fittings. This was to counteract the blind sliding side to side when pulling blind up or letting it down. We'll made and looks great in our kitchen