My wife wanted a new microwave so I did the formalities online. And I did what I've always done when processing the application and its gone through perfectly but this time I did what I've always done and then printed of the details for future reference and my wife asked why I did it on a 16 month plan....I was gobsmacked as when I did the application I stated 9 month free but it did the opposite to what I wanted....So after reading other peoples reviews I'm now dreading calling them as I either need it altering to 9 month or I'll have to cancel the sale, as I haven't received my items yet from Curry's...... First ever glitch with Creation and now I'm a bag of nerves waiting on negativety..