It took a long time to get hold of anyone to help. The recording kept asking for a tracking number over and over when I did not have one and that was not the issue.

The website for creating label had problems working. I called their tech assistance line. They had a bunch of people who could not speak understandable english in guatemala who could not figure out what the problem was. I called the corporate office and got more of the same - the Phillipines this time - they did not even know the phone number of the corporate office. Ridiculous sham service.