Total Rip off
What a rip off had a gift card tried to redeem it and it came up with an error. Contacted them and they were not bothered, £60 lost, even contacted the CEO who did not have the decency to even respond. Customer services were the worst I have ever come across. Shame on the lot of you, you are a disgrace
Reply from HelloFresh UK
Hello,
Thanks for leaving us a review. We appreciate your feedback.
We're sorry to hear there was some trouble redeeming the gift card you received and we would really need to look into the code to see why it wouldn't apply to your order.
Please note that gift cards don't create subscriptions, they're a one off and if this was a discount code, please be advised we do not have a single discount code that would discount one box by £60 but it would be a multi-tiered discount, applied on multiple boxes and create a subscription.
Because in order to check this, we would need the code itself, I've gone ahead and sent you a Find reviewer request here and may I ask that you provide me with the following details in a private message: full name, address, phone number and email. As soon as we have the details I will be happy to look into the matter further.
Kind regards,
Nika
The HelloFresh Team