Not worth it
Long wait, little communication, don't bother, take the time to do it directly yourself and it's much quicker and efficient. You'll waste more time chasing this agency than it's worth.
October 6, 2022
Unprompted review
Reply from SkyRefund
Hi, Holly,
Just to let you know, our team has spent the last two months sending multiple letters and having phone calls with the airline to claim your compensation. We are doing our best to get you compensated.