I booked this through Boots, which I'd always thought a respected and trustworthy UK brand. I was forced to pay for the tests up front before I could book a place and date, but I proceeded as I trusted Boots. THEN I found that the nearest branch offering the service is not any of the 3 near me but in Winchester, 20 miles away. THEN I discovered that neither this branch, nor ANY in the wider area, even travelling 70 miles round trip, has ANY availability AT ALL on the dates I need. I got an email confirming my purchase, but there's no way to cancel it. It cost me £60 and I can find no way to get a refund.

I then went onto the Lloyds site and booked tests for myself and my wife on the correct day, at a convenient time in a chemist's about 5 miles away. I will pay WHEN I TAKE THE TEST.

BOOTS - WHAT ARE YOU DOING, SULLYING YOUR BRAND BY ASSOCIATING YOURSELVES WITH THIS BUNCH OF COWBOYS?