Purcahsed my wife a xmas present and paid for the item to be engraved,it was then delivered and wasnt engraved.

I had to contact them to let them know and fair play they responded quickly.

They offered me the engraved fee back and 10% off the item which i do appreciate...Im just annoyed because the fact it was meant to be an engraved gift for my wife for xmas so im really not happy and i was a loyal customer but now i wont be anymore..

I get mistakes can be made but surely if orders come through if you want it engraved and it tells them that you do when it comes through their end with the message you want on it...why the hell hasnt it been engraved and still gets shipped out?

Wont be buying from here again...You lost a customer 🙋‍♂️