AVOID AVOID AVOID
Took over a property on 01/08/2022 and found Boost to be the supplier. Problems from the get go. Smart meters not sending info so was requested by email to carry out checks as per their instructions. Did so and emailed them back same day - no reply.
Resent email some days later - no reply
Subsequently went off power and after hours on the webchat had to have an engineer call and install a new meter.
Requested to be switched to direct debit some 9 weeks ago and every time I query whats going on I am told to give it another 7 working days as there is a backlog.
Made complaint via the website - no reply.
Requested a call back by a supervisor - no reply.
Webchat useless, totally unable to resolve isues.
Do yourself a favour and avoid.
Reply from Boost
Hi Paul,
I do sincerely apologise for any offence or undue upset caused by this experience, as it is not the expectation we wish to set here at Boost. We will also like to apologise for the late response.
My name is Nondumiso from the Trustpilot team at Boost, I'd like to have a closer look at your account.
I have also sent you a private message, please respond with your full address, postcode, email address and date of birth.
Please reach out to the team here on Facebook: https://www.facebook.com/boostpoweruk/ Here on Twitter: https://twitter.com/boostpoweruk or call the team. Our Customer Care number is: 0330 102 7517 - they're available Monday-Friday 8am-6pm and Saturday 9am-2pm.
Thanks,
Nondumiso