can't handle self employed papers
Feel sad to have lost a place, not sure where I'm going. I don't think they know how to handle tax return papers or anything to do with self employment. They sent my accountant an email, they got the paperwork on the day, the status of the system moved from "review in progress" to "final checks in progress". Then I received an email asking for the same papers again, and now the status is again "review in progress" I uploaded them to the system, but no news until I lost the property.
If they can't deal with self employed, they should put their hand up immediately and tell us, then that way the agent can just close the case quickly.
Reply from The Lettings Hub
Hi Sarah, we are very sorry to hear that you lost out on the property. I can assure you that we deal with many self employed tenants on a daily basis so I apologise that you feel as though your income was not reviewed correctly. In order for us to investigate what happened with your application further, please could you provide details of your full name and reference number via email to complaints@lettingshub.co.uk? We look forward to hearing from you and resolving this matter.