I have used Allstate protection plans for year's, always an easy process, no complaints.Recently though it seems things have changed. I spent over 6 hours getting documents and sending, taking all pictures they asked for, had 3 different departments ask for same info , sent it to all of them. Then a new dept.agent sent an email to say wrong policy closing the claim ; because I also sent my new purchase of a dinette and a new policy to cover it, SEPERATE item, and policy, made that clear as well. I have had at least 10 items insured with them. But will never use them again. Now there are many companies doing this, recently got something covered with Assurian, if I need to make a claim, we shall see how they do.

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When the first chair from Amazon was refunded by the manufacturer, your agent said the same policy would cover my replacement chair from Curacao, when the purchase was delivered I sent the invoice then, purchased June 7 2022, think it was like the 12th it was delivered and invoice was submitted. Three months later after tightening everything I could find to tighten, I decided it was not helping with the chair basically rocking side to side and up and back making a bunch of noise filed a claim and included the invoice and then next email wanted the receipt AND pictures, gladly submitted those, then got an email saying I needed to call snd have the chair right by me, now we are over two weeks into this, I work 6 days a week on PST so not a wide window to call . Plus after putting over 4 hours into this nonsence, I figured my time was very valuable and I had exhausted more than the chair actually cost already.You folks were awesome 3 years ago, not a single complaint from me very satisfied, now a totally different corporate culture, seems like a different company actually. Strangely, now you have competition, so it's simpler to give them a try than to keep going around on your hampster wheel. So the invoice was never the issue. Forgot you also said I had to call Curacao to get the manufacturer of chair, they proceeded to inform me that they do not have one listed, nothing on invoice nothing on chair, I think that was the REAL problem. So now I have 5 hours into this @ $20 an hour I've wasted $100 of my time on a chair that cost $99!
After the invoice had been sent 3 times, phone call made, pictures submitted I had NO PROBLEM submitting the receipt. I am a professional fundraiser with a Bachelors degree, have some basic skill sets in computer applications, so what IS the real problem Square Trade???