Dear B.F.,

Thank you for your feedback and we apologise for the inconvenience.

We are sorry to hear you feel we haven't been communicating with you enough. However, our policy is to not bother our clients with generic updates when nothing has changed in the claim. It is hard to find common ground between what's enough and what's too much as it is subjective assessment for each person. We did our best in replying to your e-mails when you had questions and concerns about your claim.
What is more, you are choosing language of communication with us if you wanted to change to English you should have informed us about it.

Our service costs are competitive in our industry.

We do our best to reach out and educate people on their traveler’s rights, so that they can make more informed decisions regarding air travel. You are, of course, always free to use the resources available at the AirHelp website to check if your flight qualifies for compensation.

It is also your choice to decide whether you would like to make a claim by yourself, or allow us to handle the entire process for you. We are highly experienced in air travel law and understand the legal complexities of your case inside and out.

We never charge a fee unless you win your claim, and we always do our best to provide you with the best customer experience possible.

After all, AirHelp helps thousands of passengers every month and we take our work very seriously. We would, therefore, truly appreciate it if you could change your 3- Star review to a higher star rating, as your claim has been resolved.

Thank you and we wish you many safe and happy travels in the future!
Dawid at AirHelp