Case number #16866963
Case number #16866963
Returned a suit. Had to email them to see if they had received it with tracking number. They said they had it and the refund would be in my PayPal account within 24hrs. Days later still no refund numerous emails. Have checked with PayPal no refund received. I am now going to make an official complaint.
If anyone reads these reviews before buying, don’t bother. Buy from a reputable company as Wallis certainly isn’t.
****Edit****
PayPal took the case on my behalf and I have finally received my refund which Wallis had said they had sent 3 weeks ago. Total liars will NEVER order from them again. AVOID THIS COMPANY
Reply from Wallis
Good afternoon Mr Booth,
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
The reference number you have provided isn't actually an ordr number so please do respond to my request via Trust Pilot with your order number beginning YUJ and I can of course take a look into the refund query for you.
Thank you
Fiona