Managing expectations.
I paid extra for an early delivery of a garden item, but the ack from The Range did not take this into account and estimated the delivery later. It did arrive on time but the ack from The Range left me in doubt until the arrival. Poor customer expectation experience which very nearly led me to cancel the order.
Reply from The Range
Good Morning
Thank you so much for leaving us a 5 Star review.
We are thrilled that you had such a positive experience with us.
We strive to provide a high-quality customer care and satisfaction and your review reaffirms the hard work we put into achieving this.
Thank you for taking the time to leave this positive review. We do hope you continue to shop with us so you continue to receive a 5-star service.
Kind regards,
Judy