I have bought several items from OF in the past and been very happy with them - these were all items which were in one piece rather than pieces which needed to be put together. This time round I bought a triple wardrobe (rustic oak) and it had to be put together which was not easy but got it sorted and it looked great. Unfortunately the hanging rail in the double wardrobe started to sag in the middle within a day, sagging to the point of looking as though it would break. I completed the online form and sent photos as requested - to date I have had no response. I have tried to call and nobody wants to help. The rail got so bad I had to get a new chrome one fitted (at a cost). This wardrobe was not cheap (£1100) but in my opinion is not worth the money. Granted it looks lovely but the doors are stiff as are the drawers despite waxing them. The rail issue has been a nightmare. OF are not one bit interested. I will not be buying from them again!