I used No 1 as rate was good and I thought collection from Glasgow Fort would have been easy. When notified of order being ready I went to Barrhead travel. I was informed it was a cash only transction as shown on the email, I believe this should have been bolder in email. Manager told me I could go to cash machine round corner, I raised concern on amount I needed but told no problem, it was. I had to make special run to my bank as withdrawal was over banks £500 machine daily limit. I returned next day at 9.40 as opening shown as 9.30 online. Manager informed me to return in 20 min as they weren't ready as she sat briefing. Glad to say woman in cash assured me it would be ready for me. It was ready and the member of staff was very good. I will use another exchange in future for friendly easy transactions AND holidays.