Shockingly bad service
Shockingly bad service. Cannot be trusted. Would give zero stars if l could. Parcel collected by evri (previously hermes) then nothing. Should have been next day delivery, they also don't tell you that they don't deliver at the weekend and there is misinformation about the customer service availability. Do not trust this provider. Very disappointed.
Reply from Parcel2Go
Good Morning Richard
Thank you for your review. I cannot apologise enough for the non delivery of the goods. I would advise speaking to our Live Chat team, and they can assist you further, they are online 24/7. Live Chat can be located in the help centre of our website, when you search for our contact details.
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
You can use the link above, and refer to the last subheading on that link. You will be passed to a bot named Ellie, who is designed to assist customers. However, if you would prefer to speak to an agent, you can ask Ellie for a contact number, and you will be passed to an agent straight away.
Thank you,
Faye
Parcel2Go Customer Services