this is the same company that runs masseys,stoneberry and others. they are horrible at customer service. their web site was non functioning in april 2022 and i was unable to post my monthly payment. i emailed them and was told ok thanks,no late fees will be charged. since then every month they add late fees to the late fees. and will not remove them, this latest episode forced me to cancel an order because i placed it 3 weeks ago and not once was i informed that the item was on back order . the status just stated in process. i canceled it . now they want me a hearing impaired person to call them because emails are a security risk. smh