Despite initial satisfaction (over a…
Despite initial satisfaction (over a year ago), the level of service has fallen off a cliff. There is virtually no phone support - requests for call-backs flyer their inability to field call are ignored. I have moved all my prescriptions to another provider rather than endure this lack of service.
Reply from Geniusrx
Hi Joseph! We are sorry to hear you did not have a good experience with our Pharmacy. We have increased our staffing so that we can better service our customers in a reasonable amount of time. We do hope you change your mind in the future and allow us to service you once more, to prove we are capable of 5-star service. We appreciate you taking your time to provide us honest feedback and this information will be given to our Operations team to ensure we are always listening, reacting, and adjusting our business to best service our patient's.