Review of UPS UK


Rated 1 out of 5 stars

Awful customer service

Awful customer service. Tracking gave an expected date for delivery but as we would not be home I phoned to rearrange. Tracking changed to this date with a time window. On the day I phoned as the tracking progress did not convince me I would be getting a delivery but was assured I would. When the time passed I phoned and again was told it definitely would be arriving by the end of day. A day and calls wasted. Today there is no delivery date just that I will be notified soon. Customer Service have obviously no idea what they are telling customers.

September 7, 2022
Unprompted review

Reply from UPS UK

Hello Pearl, we’re sorry about this delivery situation. Please allow Our team to review your tracking history, please contact us via a Private or Direct Message on one of our social channels: Facebook @UPS.UK or Twitter @UPS_UK. -Ana