I needed a new ladder set so ordered one from BP Solutions costing £200. They promised next day delivery. Within minutes I received confirmation that my order would be delivered by TUFFNELLS. It was at this point I remembered reading all their reviews (which it pays to do). However maybe mine would be effected. Within minutes of placing my order
TUFFNELLS emailed with my consignment number confirming next day delivery between 7am and 6pm.
Nothing arrived, nor the next day and also the next.
I called BPS and spoke with a very nice man who did not show surprise, in fact immediately agreed to send out another set using DX Courier service and guaranteed I would get the ladders today. They arrived at 10am today.
I also received confirmation from TUFFNELLS that their delivery was effected on time and not signed for!! - which is so sad when you consider that most people are aware of who comes and goes via CCTV or the bell-ring cameras. BUT, of course TUFFNELLS are shysters and liars. The CEO must surely be on some sort of back hander to continue to allow his drivers to steal customers goods. PLEASE BEWARE