Review of Vax UK


Rated 2 out of 5 stars

Hit and Miss

Bought another Vax product despite my steam cleaner stopping working just over a year of having it. I gave the company a second chance but this carpet cleaner is hit and miss like the steam cleaner. One minute it works next it doesn’t.

I managed to do a rug just fine. Then went to the hand held part and it worked for 2 steps and then stopped. Why I don't know.

I was able to do part of a corridor and then liquid cleaner ran out.

I find their liquid products that go with the cleaning machines very over priced and suddenly you are paying extra hundreds of pounds for cleaning.

Now it will cost £40 or more to finish the other rooms. I feel aggrieved as the item is not cheap.

Also as a side note it doesn’t work for hard floors even with the adaptor.

Will not purchase a product from the company again. (Well probably have to purchase the liquid)

RESPONSE
Thank you for your reply I did use the You Tube videos. For the steamer ended up wasting money buying extra filters which were not needed.

August 20, 2022

Reply from Vax UK

Good morning,

Thank you for sharing your experience with us, we value your feedback.

Please don’t ever feel like you have unanswered questions, we have an amazing plethora of informative videos that can be found on the following link: https://www.youtube.com/user/VaxVacuums/videos

Kind regards,

Tara
Customer Experience Team