I bought my first pair of online Bally shoes a few weeks ago that turned out to be bit on the big side.

There were no smaller sizes available in that style, so I had to return them.

The communication with Fiona at customer services was remarkably prompt and thorough.

My return of the shoes was effortless and I received the refund back on my credit card equally effortlessly and promptly, which is more than can be said for many other companies.

What made the whole process even more impressive was that it was on a return, rather than an actual sale; I look forward to my next purchase from them.