Previously had no problems with Sky Tv or broadband but just moved home and Sky arranged a Bt engineer to come and assist with the connection in our new home. Engineer duly arrived, looked at the telephone point etc and said we needed something or other doing (not quite sure what), he accepted coffee and then said he was going to look outside - next thing his empty cup was on the side in the kitchen and I didn't see him again. When the Sky engineer came the next day to install our new dish and get the Tv up and running, I told him what happened, he made some enquiries and the Bt engineer claims we weren't in! He obviously decided the job was too much like hard work - and now they can't fit us in for another week. Appalling!