Awful customer service
Awful customer service. ordered a wardrobe which was in stock and still is and supposed to arrive 3- 5 days. its past 2 weeks now. got an email item shipped but could arrive in the next few days. tried everything, phone, chat (robot) etc. Clearly not bothered. have bought items in store . first and last time online.
Reply from Robert Dyas
Hello,
Thank you for your review.
We are sorry to hear that you have not received your item.
Looking into your order, we can see that your item is coming directly from our supplier which can take longer to arrive. The estimated date of arrival for your item is 23/08/22.
Once again our sincere apologies for any inconvenience that this has caused.
We hope you have a lovely day.
Kind regards,
Taylor - Robert Dyas Customer Services.