Have ordered several times. Customer service is quite variable - there is a woman who is lovely and really accommodating, but another time a guy answered was was really unhelpful and actively obstructive and completely put us off ever making a big order at full price. Had a couple of lines through some grade a carpet, but equally when one order had a carpet that was ripped the delivery company advised rejecting the order and was refunded with only a couple of emails. But if you can find the right size for you there are some very good prices. Would use for small carpets or stairs etc, but maybe not to recarpet an entire house.