Poor delivery/logistical process
This is the second time this year that I have received dead/dying or damaged plants. Customer Services resolved the first issue most satisfactorally. I am waiting for a reponse to my recent email expressing my disappointment. They could well address the issue to my satisfaction but I do not think that YouGarden is efficient in its delivery/logistical process
Reply from YouGarden
I can see that my colleague has replaced the order for you today and we'll send this out as quickly as possible. We're so sorry that this order wasn't up to standard and if the courier let us all down on this occasion. Although the vast majority of parcels arrive safely and in good condition we can fully appreciate your low score on this occasion and that it's disappointing. Emma.