Review of Psymplicity


Rated 1 out of 5 stars

WARNING DO NOT SPEND YOUR MONEY

WARNING DO NOT SPEND YOUR MONEY. Like 62% of the reviews on here this company is complete shambles having paid over £800 for my ADHD assessment on the morning 20 minutes before my assessment begun via Skype I received an email to say they had not received the forms on my medical history this was a lie I replied to them to be told this was not received again when they was filled out and sent to them I was in a really bad place and seeking confirmation of my ADHD diagnosis I emailed them 3 times to reschedule and was ignored a family member even called them to ask what was going on they even took the money from my card without permission having not completed the diagnosis I was completely shocked and disappointed. So basically I was robbed for over £800 to now find this has happened to other people also is a shame this company needs to be struck off.

August 15, 2022
Unprompted review

Reply from Psymplicity

Hi Lee,

Thank you for your review.

We have looked through our systems and unfortunately your ADHD forms were not completed and returned to us prior to your assessment. The form you submitted was a Patient Registration Form. Our ADHD assessments cannot go ahead without the forms being completed prior to the appointment as this is part of the assessment. Can you please call us on 020 7118 0407 or email us at adultcustomecare@psymplicity.com to discuss this further? We look forward to hearing from you.

Best wishes,
The Psymplicity Team

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