We didn't actually get the product we wanted but the customer service side was excellent. We ordered size 7 riding boots, when delivered the size 7 box contained size 6 boots. The service agent could not have been more helpful and friendly and arranged free return and sent out a new pair of boots, this time the size 7 box contained size 5 boots :). We decided to admit defeat and the refund was sorted promptly.
Despite a disappointing experience I would order from Ride Away again as at least you know if you do have a problem they will sort it promptly.