Over an hour on hold to change our address, followed by a quote of £1500 for home insurance (up from £350) & they have no reason why. Arranged new insurance with AXA at around £350 & now I am here back on hold trying to can el the reminder of my term - god knows how long I will be waiting!!!

An update - 30 minutes waiting. I know they owe me £11, but I really can’t be bothered to waste my time. When my cars come up for renewal, they won’t be getting my business.