I called on a Sunday for a quote and was I was told my job would be classified as "urgent" and would be done on Tuesday, I left it that I would call back to confirm once I checked something. I didn't do that until Monday morning by which time Thursday was the earliest they could do it...ok probably my own fault for not confirming on the same day.

Late on Thursday morning I got a call to say it would be the following week and 'the office' would call to arrange a time. Verbally they said Monday but the email confirmation said Sunday. On Monday I got a call to say they didn't know why the confirmation said Sunday, but that they couldn't do it that day either. So it would be Tuesday.

The job was done on Tuesday, no real issues with the job itself other than finding a panel clip in the car which I assume was missed when putting the door card back together.

So repeated delays and false starts, misinformation in emails and a minor issue with fitting. I only paid my insurance excess but that wasn't massively cheaper than quotes from local suppliers to pay outright.