Fiido D3 from bicycle land…
bought a fiido d3-advertised with integral pump-as with everything this company does asked for video of missing pump!!!Transpires it was a promotional extra and never included with my bike-they sent a cheap plastic pump worth about10p.Range no-where near as advertised-nearer to max of 12 miles-questioned them as to whether a faulty battery-"we need a video"!! bike is enjoyable within its limits but don't buy from this company if you want any back up
Reply from Bicycle Land
Thank you for your feedback. We are the official UK retailer and after sales warranty support for those that buy from our offline/online store or from another online drop shipper. I am sorry we had to send you a replacement pump as the one advertised were on promotion by Fiido, and they had not informed us of the change in time before your purchase. I am sorry the replacement pump did not meet your satisfaction. As regards to the issue with your bike we requested for a video so we can verify and identify the issue, you have not yet sent us the requested information for our tech team to assist you. Please urgently send the video to support@bicycleland.co.uk, our tech team is waiting to hear from you.