I had my electric bill emailed to me while i was ill with corona virus which was not a problem . But what was a problem was that my bank card was at work i am self employed so as such i donot earn any money while i am off sick or self isolated. So i got my card and tried to pay my bill ...but the app would not let me..so i phoned to which i was told that there is a £10 late charge my account was in credit before i even had the bill..now i have been told that there are no mangers or anyone else i can talk to and have been advised that if i donot pay the late charge that they will put more charges on .ant that recovery agencies will be informed..theese people are bullies