Very hit and miss service
This is my local dealer but the service you get is so hit and miss its untrue. I have spoken to some really friendly people there but also seen and recieved some very poor service.
While looking to buy the new Enyaq, I popped in to take a look at one. The mature sales person was busy, rolling a cigarette at his desk, and only looked up when I walked up to him and spoke. His knowledge of the car was less than limited and his demeanour disappointing. I later called to speak to the service department, I wanted to know the price difference between the service of a petrol car and electric. The man who answered the call was polite as was the service lady. She didn't know the price and so put me on hold. The line was then picked up by a women who said hello. This was a different person, I explained I had been speaking to someone in the service department. She asked if I wanted the service department. I explained again that I had already been speaking to them about service pricing. She repeated, so you want the service department. She clearly wasn't listening to me and so I explained AGAIN, I had already been speaking to them about prices. She then asked if it was to book a car in. I said no it wasn't but yes please do put me through to the department and that this would be great. Her response 'wow really' in a tone that suggested I was being rude. I could have been rude but having working in retail for over 25 years I try hard not to be. However, her inability to listen and her approach angered and upset me and so I terminated the call.
We have purchased the Enyaq from Winners Skoda and the service from start to finish was great. Its such a shame that heritage skoda can't get the balance right. A small number of poorly trained people letting the team down.