5 star to 2
Originally purchased this as my two other units are small and don’t have the power we need plus we have a heater
I’d read other reviews and been a little concerned re the noise .. this tends to happen when gas is low and the pump can’t work
Day one cool to the point the room was freezing
Day two cool but not as cold
Day three the noise started to get loader ..
Day four I had to stop and start for the compressor to start abs for it to go cooler not like day one
I’ve emailed please help contact us and not has any response since
I love the size design and unit.
The original contact us worked but clearly the email for the product has little or no one checking (I can only assume )
So back to my fan
Order 43760936
Reply from Aircon Direct
Good Afternoon Dave.. the reviewer
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced This is certainly not the experience we expect our customers to have.
I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards
Emily
Good Afternoon Dave.. the reviewer,
Thank you for your review. We appreciate you taking the time to contact us.
Please accept our sincere apologies for the issues you experienced with the faulty Air Conditioner unit and did not find your contact with us helpful. The service you received is not the standard we would expect, and I want to assure you that your feedback will be distributed where necessary.
Due to this, I have emailed you with the following steps; if you can reply directly, then I can resolve your issues as a priority.
Should you have further questions or concerns in the meantime, please do not hesitate to contact me.
Kind Regards,
Jackie