Good Morning Simon
Thank you for your review
I am genuinely sorry for the overall experience you have had with us and the condition your Soapstone arrived in.
This is certainly not the experience we expect our customers to have.
I have passed on your comments to the relevant department, so this can be investigated and dealt with internally regarding the concerns raised in your review.
I have investigated this further and can see your Soapstone has been collected, and a replacement has been despatched for delivery tomorrow.
I am genuinely sorry for any inconvenience caused; please let us know if you have any further queries.
Kind Regards
Kimberley