Not ordering again
Very disappointed Debenhams used to be great but the returns process is unhelpful and unclear. I ordered various items and check they were free returns as ordered multiple sizes Regatta came with a free returns link which does not exist and they want 4.80 to return a £14 pair of shorts! Debenhams sold the goods they should accept responsibility for the returns process its in black and white its a free return so its unfair and questionable not to be able to use it
Reply from Debenhams
Hello Shal,
Thank you for getting in touch and for taking the time to leave your review.
I'm sorry to hear about the experience you have received, when attempting to complete your return. I completely understand why you would be left feeling negative, about being charged for your return back to Regatta.
I do have to advise that as per our returns policy, it does state that items purchased from a concession brand does have a different return process, to items purchased directly from our brand. This information can be found on the link provided below:
https://www.debenhams.com/page/after-april-returns
Please note, that our brand would not be able to cover the cost of returning your item, back to Regatta.
I want to assure you that our brand remains fully committed to providing all of our customers with the best possible service on a daily basis.
I hope you have a great day.
Take care,
Daniel