By far, the worst airline I've ever used. Customer service was appalling, with a very rude cabin crew and an unhelpful ground team. The flight was delayed for almost 3 hours for two reasons, according to the crew: a shortage of staff (!) and miscommunication regarding the boarding gate. As a result, boarding alone took almost an hour, and for those of us already boarded - while the staff scattered for passengers throughout the airport - not even a cup of water was offered! Horrible experience, from beginning to end. First and only time flying on this airline.