I ordered some items at a great price which were due for delivery a few days later & well before an impending holiday. However after collecting the items, the courier then hung onto them for over a week (and as far as I know still has them) with no delivery date in sight. I therefore contacted MandM by email to explain the situation and within hours customer services had arranged next day delivery at no extra charge. The price of the items was great but the customer service was absolutely brilliant. Well done MandM, particularly Paulina for sorting this out.