Hello, We are sorry to inform you that your order has already been processed and confirmed.
This means that, in accordance with our Terms and Conditions, a refund is no longer possible. Refunds are only possible if the customer has selected the Flexible booking option. After placing an order, Eurosender is authorized to order shipping services from one of the partner courier companies. The customer expressly agrees to waive the right to cancel the Eurosender Agreement once the order details have been sent to the selected courier service provider.
Please note your order can be frozen and used for future deliveries.
We apologize for the inconvenience.
Please let us know if additional assistance is required.

Kind regards, your Eurosender Team