Hi Mr Atwater,

Thank you for your feedback. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be.

We had some system issues over the weekend, but haven't seen any issues leading up to then, so we're sorry if this impacted on you with your renewal.

I'm happy to see you've found us competitive with your new quote, but I'm sorry you wasn't able to renew your old policy.

Ashley