I ordered a mower on a Wednesday with the website saying that it is normally despatched within 2 days, so I asked if it could be delivered on or after the following Monday. I noted that on Monday that it had not been despatched but when it had not been despatched on Tuesday evening it had still not showing as despatched, I was concerned and emailed.
Whether it was as a result of my email or whether the website was not up to date, I don't know, but on Wednesday I received a reply to my email and a notification from DPD of delivery that day.
So, very happy